When you purchase with us through our Site, you agree to the terms listed on this page as well as our shipping policy.

We want to do everything we can to make your life easier!

Estimated delivery from shipment is 2-7 business days, however, times may vary based on location. At this time, we cannot ship outside the UK.

Pure Bundle offers free standard delivery via Royal Mail or another similar provider. After we ship your order, you’ll be able to track it, so you can view the progress of your order.

If you are not at home when the item is delivered
If a parcel cannot be delivered to a home address, and there is no safe place or willing neighbour to accept the item, the parcel will be returned to the local depot and a card will be left to advise of this. The card has contact details printed on it and the recipient can arrange redelivery using the reference on this card.

Faulty items
Pure Bundle will carefully package all orders to ensure safe delivery. Please check the condition of your item when it arrives. If there is a fault with an item as result of the delivery process, please contact us at: support@purebundle.com as soon as possible.

Delayed deliveries
If delivery of your item is delayed, email us at  support@purebundle.com and we will contact our shipping provider to help locate it. However, we will not be responsible for delivering an item late or not delivering part of an order if the delay is caused by you not giving us the information we need within a reasonable time of us asking for it.

Delays outside of our control
If delivery of your item is delayed by an event outside of our reasonable control, we will contact you as soon as possible and will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us if you would like a refund for any items you have paid for but not received.

When we may refuse to make a delivery
We may refuse to deliver an item to you if:
  • You do not make any payment to us when it is due and you still do not make payment within 5 working days of us reminding you that payment is due;
  • You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide you with an item; or
  • You do not, within a reasonable time, allow us to deliver an item to you.
In any of those circumstances, we will refund any money you have paid in advance for items we have not delivered to you but we may deduct reasonable compensation for the net costs we will incur as a result of your actions.

Although we make every effort to ensure all parcels arrive safely, it is inevitable that occasionally issues may occur in transit. Possible problems include late delivery, lost packages, incorrect delivery address, etc. We are committed to solving all problems that arise, however we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late or failed delivery.

Packaging
We package all our orders in Repack Reusable Bags, and customers are expected to send the bag back to us by returning the Repack Reusable Bag to us empty, using the shipping label provided. We ask this to reduce packaging waste, as aligned with our mission.

If customers have outgrown baby clothes they can use the Repack Reusable Bag to send their clothes to us, as outlined in the Terms of Service. In this case, contact us at support@purebundle.com so that we can provide you with a new shipping label.

If would like more information contact us at support@purebundle.com